Digital transformation is reshaping governance and improving efficiencies. Explore how embracing change can lead to long-term growth and a competitive advantage.
The operations of a business are constantly affected by external and internal changes, including inflation, supply chain disruptions, loss of key talent, or changes in the competitive landscape.
While some of these factors are beyond the control or influence of the business, the ability to adapt or evolve to the changing business environment is crucial. If a business is experiencing growth challenges or a sustained inability to meet strategic goals, an operational review may be required.
The operations of every business should be viewed through three different lenses: people, processes, and technology.
Why these three lenses?
People are both an asset and a challenge for business operations. When empowered, they can help a business thrive.
Processes help a business become more efficient, accurate, reliable, and successful. However, processes often grow and evolve due to past business requirements.
Technology continues to drive change in business, and the pace of technological change is faster than ever. Sometimes, technology is implemented to solve a surface problem. But without a clear understanding of its impact on the first two lenses—people and processes—it can lead to complications, and the expected efficiencies are never realised.
Each of these areas plays a crucial role in the growth and success of a business. The magic really happens when all three areas are in sync with each other.
How we help clients
HLB Mann Judd has extensive experience working across the key areas of a business - people, processes and technology. While no single approach fits all situations, we follow a clear methodology to review each of these three lenses, ensuring that the business can adapt and remain resilient in a constantly changing environment.
As independent advisers, we typically begin our operational reviews with deep-dive sessions involving a cross-section of staff. These sessions help us uncover pain points, identify quick wins and highlight key areas for operational improvement. By taking a long-term perspective, we also identify opportunities for cost reduction, revenue growth, risk mitigation and stronger alignment with the overall business strategy.
Our approach includes:
- Interviewing staff to identify any communication issues within the business that may need to be addressed during the program.
- Closely reviewing all processes to identify and quantify any inefficiencies within the business.
- Reviewing the use of technology in the business and how it aligns with people and processes.
- Capturing and communicating the benefits and potential challenges within operations.
- Considering change management requirements both in the short and long term.
- Recommending practical actions to enhance business performance.