IT Support Helpdesk Analyst


Date posted: 20 May 2024 |
Date Closing: 17 June 2024
Job Ref: 200424ISA

Apply now
  • Award winning firm with a supportive team environment
  • Dress for your Day | CBD office overlooking Barangaroo
  • Excellent training and development opportunities


About us:

HLB Mann Judd is a leading award-winning chartered accounting and advisory firm. Through natural growth, our firm has become one of Sydney’s highly regarded “mid-sized, people focused” accounting practices. Our tagline, ‘together we make it happen,’ recognises that our people are the firm’s strongest asset.

We are a proud member of HLB International, with a top 10 global ranking in the advisory and accounting network. Through the power of 40,000 professionals across 156 countries, we combine local expertise and global capabilities to serve client needs. We are part of the Australasian Association firms with representation throughout Australia, New Zealand and Fiji. HLB has a history of innovation, collaboration and is dedicated to helping clients grow across borders.

The role:

We are currently seeking an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our Shared Services team as an IT Helpdesk Support Analyst. This is a full-time position in our Sydney office.

Your day-to-day will have you provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.

The key responsibilities of our IT Helpdesk Support Analyst will include:

  • Understanding of end user support and escalation processes.
  • A good general knowledge of technical infrastructure including Windows 10/11 and M365
  • Imaging and setup of laptops for users
  • Providing technical support for Windows OS, MS Office and
    basic support for other core applications, logging in and printing.
  • Adding, maintaining and de-activating users in Active Directory, Exchange and
    core application systems
  • Providing Remote and Onsite technical support to all end users including
    support and maintenance of software, desktop, server, hardware and
    access to the network
  • AV and meeting support
  • Documentation of systems and processes
  • An eagerness to learn and take on new challenges.


To be successful you will have:

  • Minimum 2 years’ experience working in this type of role
  • Initiative, a ‘can do attitude’ with the ability to multi-task under pressure
  • Excellent communication skills and phone manner
  • Excellent spelling, grammar and eye for detail
  • Prior experience repairing and installing hardware on notebook and desktop computers.
  • Proven experience with technical troubleshooting and ability to solve problems autonomously
  • knowledge of installing various hardware and software and/or relevant tertiary IT qualification


Other attributes that would be well regarded include:

  • Microsoft Active Directory experience
  • Experience with a hypervisor such as Hyper-V, VMware vSphere and MS Azure cloud
  • Creating and managing a standard operating environment (SOE), ideally within Microsoft SCCM
  • Experience with various Backup & Data recovery solutions
  • Understanding of networking concepts (TCP/IP, VPN, Routing, DNS)
  • Network peripherals installing and configuring (switches, printers etc) would be an advantage

You will also possess a mature and professional attitude, confidence, and a friendly and enthusiastic personality.

Why HLB Mann Judd?

Joining HLB Mann Judd is joining a team who supports training & development, promotes career development and employee & life wellbeing. We are particularly proud of our awards and recognition.

Benefits of the role:

  • Salary Package based on experience between $75k – $105k
  • Fulltime Permanent Position
  • Barangaroo office located in bustling Shelley Street, Sydney 2000
  • Genuine supportive team environment with training and development opportunities
  • Dress for your Day
  • Paid parental leave and purchased leave option
  • Client and employee referral bonus
  • Social functions – both virtual and in person with our monthly culture calendar
  • Paid parental leave and purchased leave option
  • CSR and Volunteering opportunities
  • A comprehensive wellbeing program including access to our EAP, discounted health insurance, subsidised yoga and bootcamp exercise sessions, flu shots and health screens.


 To apply:

Applications open from Monday 20 2024 and closing 17 June 2024.

If you feel you meet the above criteria apply now!

Please note the successful applicant will be required to undertake a National Police Check as part of our reference checking process.

Disclaimer: HLB Mann Judd does not accept unsolicited agency resumes. HLB Mann Judd is not responsible for any fees related to any form of introduction nor unsolicited resumes.


Date posted: 20 May 2024 |
Date Closing: 17 June 2024
Job Ref: 200424ISA

Apply now